Store Closing Sales Terms and Rules

  1. Sales: All sales are final and non-returnable except as specifically stated here. All sales must be paid in full before delivery or pickup.
  2. Delivery: Signature upon delivery represents merchandise being received in good condition and by signing, customer releases Marlo Furniture and its delivery service from any claim or damage to household personal property. Any defective merchandise must be reported to our service department within 72 hours of delivery.
    • a) Any merchandise left unscheduled for more than 2 weeks after becoming available for delivery shall be reallocated to common stock. Marlo Furniture is not responsible for delivery if incorrect contact information is submitted during the sale.
    • b) Neither Marlo Furniture nor its delivery service shall be held responsible for failure to deliver if such failure is caused by inclement weather, traffic problems or any other circumstances beyond the control of the Marlo Furniture or its delivery service.
    • c) Customers must be available to receive a scheduled delivery. A customer who cancels a scheduled delivery within 72-hours of the scheduled delivery, or is unavailable to receive the delivery, shall be charged a redelivery fee, in an amount equal to the original delivery fee.
    • d) By signing the delivery receipt, the customer releases Marlo Furniture, its agents and contractors from any liability as a result of damage to customer’s home and/or property.
    • e) Will not deliver merchandise above the third floor without an elevator. We do not remove any old merchandise from your premises at the time of delivery.
  3. Pickup: Customer must inspect all merchandise at the time of pickup. Signature upon pickup represents merchandise being received in good condition and by signing, customer releases Marlo Furniture and its employees from any claim of damage to the merchandise or customer’s vehicle. Marlo Furniture employees are not responsible for loading merchandise onto the customer’s vehicle. Marlo Furniture shall not be responsible for loss or damage to the customer’s vehicle or for any loss or damage to the merchandise after pickup. Marlo Furniture is also not responsible for any missing or damaged personal effects during pickup. Customers are solely responsible for securing their vehicle during pickup. The person’s name on the invoice must be present for pickup or a waiver must be filled out. Everyone must have a photo ID to pickup.
  4. Chargebacks and returned checks: There shall be a charge of $100.00 for any chargeback on a purchase applied to that credit card. Any returned checks will be subject to a charge of $35.00.
  5. Merchandise Variations: Due to the nature of wood, there may be slight variations in stain or grain of merchandise. Due to the nature of marble, variations in the veining are normal and expected.
  6. Unauthorized Terms and Errors: Any other terms and agreements not contained herein, whether oral or written, are invalid unless expressly approved by management in writing and signed by both a Marlo Furniture manager and the customer. Miscalculations and clerical errors in sales terms and prices are subject to review by management and may be adjusted accordingly within 90 days of discovering the error.
  7. Refunds: If a refund is permitted, cash and check payments will be refunded by Marlo Furniture check within 21 business days. Credit card payments will be credited directly to that credit card only. Financed purchases will be credited to that account. Due to legal and contractual obligations, all credit card payments and financed payments must be refunded to the original form of payment, regardless of the status of customer’s account. No exceptions will be made. The customer shall also have the option of store credit.
  8. Warranties: Unless specified in contract or by local law, Marlo Furniture expressly disclaims all warranties, except the implied warranties of merchantability and fitness for a particular purpose. Marlo Furniture supports manufacturers’ warranties, when approved by the manufacturer. Additionally, third-party warranty coverage is available for purchase.
  9. Collections: Customer agrees to pay all fees and expenses incurred by Marlo Furniture, including, but not limited to, attorneys’ fees and all costs relating to the collection of overdue balances.

Customer acknowledges reading and accepting Sales Terms and Rules above.